FAQs
Booking is simple—you can reserve your pet’s stay online or in person, using the GINGR app. Once booked, we’ll send a confirmation with everything you need to know. On check-in day, bring your pet along with any required documents, their food, and any personal items you’d like us to have. We’ll go over any last-minute details, make sure your pet feels comfy, and get them settled in right away!
Dogs that live in the same household and are owned by the same pet parent are able to stay together. Be sure to tell your sitter about their temperament and feeding situation so we can match them to the perfect accommodations!
Yes, we highly recommend that you bring your pet’s favorite food from home and kindly request that you portion it out into individual bags for each meal. We ask that you do not change your dog’s food prior to their stay. Its best to keep their meals consistent and ensure that your pet enjoys and tolerates the food. At your meet and greet we will ask for clearly written instructions for meals, snacks, and treats. We will confirm this information again at each reservation to ensure that no changes have occurred.
You may bring a bed or blanket for your pet as long as it does not have foam or stuffing. We must be able to perform spot cleans in the event an accident occurs. If your dog begins to tear their bed or blanket, we will remove from their possession.
We are in high demand and book reservations very quickly. Our availability becomes limited for holidays, spring break, and summer trips.
We welcome your dog for as long as they need to stay. We realize that some of our clients take extended vacations and extended work trips. Trips longer than two weeks may require a deposit prior to booking your dog’s stay.
Play times vary according to the weather and number of dogs. On an average day dogs go out 4-5 times. During extremely cold or hot weather, play times may be limited.
Because of your loyalty and your great referrals, our availability has become limited. We are asking that you plan as far in advance as possible your stay, so we can continue to offer you and your dog excellent service.
Reservations are accepted on a first-come, first serve basis. We strongly recommend providing notice as far in advance to ensure availability. We are currently required to request a reservation at least 3-4 weeks in advance.
Confirmed and accepted reservations include a confirmed date range, pick up and drop off time by both parties. This information must be shared with the designated individual who is bringing your dog to our homes.
The latest pick up time on weekdays and weekends is 7:30pm. For unforeseen delays in pickups, please contact your dog sitter immediately to discuss a different time.
No-show fees and late-cancellation fees will be calculated based on your reservation.
Customers who repeatedly cancel reservations less than five days in advance may be required to provide a non-refundable deposit equal to 75% of your dogs lodging. Cancellations during holidays (Thanksgiving, Christmas, Forth of July, Memorial Day, Labor Day, New Years, Spring Break weeks) will result in a 75% cancellation fee of your total reservation stay.
Cancellations for boarding must be made at least five days in advance of your scheduled reservation date so that we may accommodate clients that are on our waitlists. Cancellations and boarding day reductions made less than five days of your dogs stay will result in 50% of cancellation fees for the total reservation stay for non holiday bookings.
Pet owners who continue to no-show or have late cancellations will no longer be allowed to book a reservation.
- When making your reservation, please provide your ETA for drop off and pick up. This time must be agreed upon by your dog sitter.
- If you cannot make your ETA for drop off or pick up, please let us know as soon as possible, so we can plan accordingly.
- If you need to update your reservation (i.e. extend your pet stay), please do not assume we have availability. Please consult with us as soon as possible.
- Payment for service is due before or at the time of pick up or a late fee of $50 will be charged per day. An invoice will be provided to you via text with the amount included. Please confirm with your designated pet sitter your method of payment so that we can confirm.